Entergy Texas storm update – 5/3/24, 5 p.m.

Insights > Entergy Texas storm update - 5/3/24, 5 p.m.

Entergy Texas storm update - 5/3/24, 5 p.m.

05/03/2024

Severe flooding delaying restorationfor some areas, but majority of customers are expected to be restored before the end of the day

Entergy Texas crews continue to make progress on restoring power to customers impacted by severe thunderstorms that passed through Southeast Texas Thursday and Friday. As of 4 p.m., approximately 7,800 customers are without power, which is down from the peak of approximately 25,100 outages around 8 a.m.

Majority of customers are expected to be restored before the end of the day. However, due to access issues caused by severe flooding, some customers in the hardest hit areas may experience extended outages. Additional resources like high water vehicles, airboats and off-road equipment are being used to safely restore power as quickly as possible. Additional restoration workers from other states are also in the field to help expedite restoration efforts.

With flooding impacting several communities within the Entergy Texas service area, we're encouraging customers to keep these flood safety tips top of mind:

• Stay away from downed lines. If you see a downed line, keep your distance and call 1-800-9OUTAGE to report it.
• Avoid areas of debris, as downed and energized power lines may not be visible.
• Don't walk or drive through flood waters.Just six inches of moving water can knock you down, and one foot of water can sweep your vehicle away. In addition, water may be electrified from nearby downed lines.
• Use extreme caution when navigating boatsin flooded areas around power lines to ensure boats and their occupants don't come into contact with energized lines.

Keeping customers informed before, during and after a storm is important to Entergy Texas. Here are some of the platforms we use to provide updates:

• Download the Entergy Appat entergyapp.com. Customers can use the app to report outages or check on the status of power at their home or business.
• Entergy'sView Outageswebsiteincludes maps that show where outages are located and gives information about restoration progress.
• Register for outage text alertsthrough myEntergy. Customers should update their notification preferences to participate in text alerts. Customers also can sign up for text messages about storm and restoration efforts by texting REG to 36778.
• TheEntergy Storm Centerwebsitehas storm safety, preparation and restoration information that is updated throughout the day.
• Operation: Storm Ready Guideis a free downloadable guidethat helps customers plan and prepare for weather emergencies.
• Social mediaplays an important role in keeping customers informed. Follow Entergy Texas on Twitter at @EntergyTXand Facebook.com/EntergyTX.

Visit Entergy's View Outage map for the most up-to-date information and estimated restoration times.